Return and Cancellation Policy

At System Next IT, customer satisfaction is our priority. However, due to the nature of our services, we have specific refund policies depending on the service provided.

Please carefully review the refund and cancellation terms for each service category to understand your rights and our obligations.

For our website development and software services, the following refund policy applies:

• Refunds are not applicable once the project scope has been finalized and work has commenced.
• If a cancellation request is made before the work starts, a partial refund may be provided after deducting administrative and processing fees.
• No refunds will be issued after project completion and delivery.

We recommend thoroughly reviewing the project scope and requirements before work begins to ensure alignment with your expectations.

Domain and hosting services have specific refund conditions due to the immediate nature of their processing:

• Domain registrations, renewals, and transfers are non-refundable as they are processed immediately with third-party registrars.
• Hosting services can be canceled within 7 days of purchase for a partial refund. After this period, no refunds will be provided.
• If a hosting service is terminated due to a policy violation, no refund will be issued.

Please ensure you review your hosting plan requirements carefully before purchase to avoid any issues.

Digital marketing campaigns require immediate resource allocation and planning:

• Due to the ongoing nature of digital marketing work, refunds are not available once a campaign has started.
• If the service is canceled before work begins, a partial refund may be issued based on administrative costs incurred.

We encourage detailed discussions about campaign objectives and strategies before launching to ensure mutual understanding and satisfaction.

For recurring subscription services, the following terms apply:

• Monthly or yearly subscription fees are non-refundable once billed.
• If a customer wishes to discontinue a service, they must request cancellation before the next billing cycle.
• Cancellations will take effect at the end of the current billing period.

You will retain access to the service until the end of your paid billing period, even after requesting cancellation.

When refunds are approved, the following process applies:

• All approved refunds will be processed within 10-15 business days.
• Refunds will be issued via the original payment method used during purchase.
• Any transaction fees incurred during the initial payment will be deducted from the refund amount.

Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

The timeframe for refunds varies based on the payment method used:

Please note that these are estimated processing times and may vary depending on your bank or payment provider.

If you have any questions or concerns regarding our refund and cancellation policy, please feel free to contact us: